Frequently Asked Questions
Yes, our entire range is unisex. We believe fragrance should be based on your taste/preference and not sex.
Yes, our candles produce soot only while it’s placed directly in front of A/C or fan, as the soot is formed in our candles only when the flame is flickering, which can happen in front of direct air.
No, the soot from our candles is not dangerous as the wax used in our candles is of natural source!
We offer two free samples on all orders above Rs 2500. You can pick these when you add products to your cart and checkout(samples for body fragrances only).
We do not offer discounts. We offer a 15% off on your first purchase when you sign up and follow @rociindia on Instagram.
Depending on the product, The USP of our candles is BURN TIME- our 200gm candles burn approximately for 65-70 hours. Depending on the weather conditions, it might be less in warmer areas.
Yes, all our ingredients are safe & quality controlled. May that be wicks, wax or scents!
We are preservative free!
No Harmful ingredients involved in our products.
Order & Shipment
Yes, we ship globally. We offer free shipping across India and charge for international shipping. For more information on shipping charges, please refer to our Shipping & Returns page here: “shipping & return policy”.
We share all shipping and tracking details in the confirmation email of your order. We regret we cannot be held responsible for delays due to any unforeseen delays cause by issues that are out of our control. Please kindly ensure that you track your package to check status and time of delivery. Tracking option may not be available in some countries for more details on shipment and orders, please refer to our Shipping & Returns page
Please email us at the earliest to email@example.com with your order number and other details and we will do everything we can to make it right.
Please email us your order details at firstname.lastname@example.org and mention your reason for return or exchange along with images of the product attached. To learn more about our return and exchange policy and procedure, please refer to our shipping and returns page here: “link to shipping & exchange policy”.